Privacy Policy
Updated on 24th Nov 2022.
We respect your privacy and are committed to protecting your personal data. This privacy notice provides information on how Café Pacifico, a trading division of Laverlathe Limited (referred to in this notice as “Cafe Pacifico”, “we” or “us”), collects and uses personal data relating to users (referred to in this notice as “you“) of the Cafe Pacifico website, www.cafe-pacifico.com, and related services (together referred to in this policy as the “Services“).
Laverlathe Limited are committed to safeguarding the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, “we”, “us” and “our” refer to Laverlathe Limited.
We collect personal information directly from you, such as your name, address, email address, phone number and other contact information. We also collect transaction information about products you purchase, prices, your method of payment and your payment details.
Situations in which you provide us with information could include purchasing products from our online store, subscribing to a stock notification, requesting to receive marketing or other communications, entering competitions, providing us with feedback, etc.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal information. As a company, we are often required to process your personal information in order to carry out certain tasks relating to our business activities. In such cases, processing of personal information can be justified on the grounds of legitimate interest.
Examples are:
- We use your personal information to contact you directly.
- We may contact you to provide customer support and to respond to, and communicate with you, about any requests, or if you need to obtain or provide information.
- We may contact you to provide you with information regarding products
We would also contact you to comply with a request from you in connection with the exercising of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression list in order to be able to comply with your request).
We use your personal information for contractual reasons, i.e. in order to process your orders and payments or to give you a refund. We use your personal information when you have given your consent, for instance to communicate with you by email or text messages about our products and services, competitions, offers, promotions or special events where you choose to do so.
We use your personal information should there be a legal obligation to do so.
Finally, we use your information in certain circumstances should it be in your vital interests, for instance to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you, for instance criminal activity.
Email Marketing
When you visit our Site or receive consented email marketing from us, we collect usage information to identify if an email was opened and which pages were visited. This helps us analyse data about web page traffic, our Campaign or Site’s effectiveness and to improve your experience. We use tracking technologies including cookies for this process. We don’t collect data (other than provided by you) that can identify you, a visitor or an individual or send targeted advertising.
How long we keep your personal information for
We will only use your personal information for as long as necessary for the purpose for which it was collected.
Who we share your information with
We share your information with the following service providers: payment gateways and delivery couriers. We only work with service providers who meet our standards on the processing of data and data security.
How we keep your personal information safe
Laverlathe Limited implements security measures to protect the personal information supplied by you against loss, destruction, and any unauthorised access by third parties. We ensure that all partners we work with act in compliance with the General Data Protection Regulations (GDPR).
Cafe Pacifico does not target advertising at children, and we always encourage parental supervision of minors whilst using our website. Children under the age of 14 should not provide their personal data to us for marketing purposes.
Your rights with respect to your personal information
You have the right to request what personal information is held about you and our reasons for processing it. Please find below examples of rights that all individuals have under the GDPR data protection laws.
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
If you have any queries in relation to the processing of your personal data by Cafe Pacifico, please contact us on the following contact details:
Company Name: Laverlathe Limited
Trading Name: Café Pacifico
Address: 65-69 Shelton Street, London, WC2H 9HE
Telephone Number: 0207 379 7728
E-mail: info@cafe-pacifico.com
